Macros Convert Umlaut Characters to Garbled Characters
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following macros convert umlaut characters to garbled characters:
Warning Macro
Note Macro
Info Macro
Excerpt Macro
Excerpt Include Macro
Include Macro
Attachments Macro
Chart Macro
Code Macro
The encoding has already been set to UTF-8 in the Confluence application, its database, and the application server. Running the encoding test returns successfully with the supplied testing string (Iñtërnâtiônàlizætiøn).
Cause
There is a misconfiguration in the proxy setting.
Resolution
Double check your proxy configuration against the recommendations in this documentation.
To determine if the proxy is the cause of the problem, temporarily bypass the proxy and access Confluence directly via IP:Port or localhost:port. Update Confluence Admin > General Configuration > Base URL with this new URL, then check if the same issue is reproducible.
Proxy configuration falls outside the scope of Atlassian Support. Atlassian will support Confluence with this configuration, but we cannot guarantee help in debugging problems with proxies.
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