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Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
User having issue to load pages with a lot of attachments.
The following appears in the Atlasssian-Confluence.log
2016-04-22 10:13:37,277 ERROR [http-nio-127.0.0.1-8090-exec-385] [extra.jira.helper.ImagePlaceHolderHelper] getCountImagePlaceHolder Error generate count macro placeholder: Bad Request
-- referer: https://confluence.mycompany.com/pages/viewpage.action?pageId=183076093 | url: /rest/tinymce/1/content/183076093.json | userName: username
com.atlassian.confluence.extra.jira.exception.MalformedRequestException: Bad RequestDiagnosis
Diagnostic Steps
User added a lot of attachment in page with Attachment macro
Cause
Arsenale LockPoint plugin
Solution
Workaround
Go to ⚙ >Add-ons
Find for Arsenale lockpoint plugin
Click on Arsenale Lockpoint to expand
Click on "xxx of yyy modules enabled" to expand
Disable the four following modules that contain the specified names in parentheses:
arsenaleeditingliffy-newwindow
arsenaleeditingliffy-samewindow
arsenaleeditingliffy-html5
arsenaleeditingliffy-html5-gliffy6plus
Resolution
Update the Arsenale Lockpoint Plugin to version 1.6.6 or later to fix the performance issue.
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