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Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

Problem

User having issue to load pages with a lot of attachments.

The following appears in the Atlasssian-Confluence.log

2016-04-22 10:13:37,277 ERROR [http-nio-127.0.0.1-8090-exec-385] [extra.jira.helper.ImagePlaceHolderHelper] getCountImagePlaceHolder Error generate count macro placeholder: Bad Request -- referer: https://confluence.mycompany.com/pages/viewpage.action?pageId=183076093 | url: /rest/tinymce/1/content/183076093.json | userName: username com.atlassian.confluence.extra.jira.exception.MalformedRequestException: Bad Request

Diagnosis

Diagnostic Steps

User added a lot of attachment in page with Attachment macro

Cause

Arsenale LockPoint plugin

Solution

Workaround

  1. Go to ⚙ >Add-ons

  2. Find for Arsenale lockpoint plugin

  3. Click on Arsenale Lockpoint to expand

  4. Click on "xxx of yyy modules enabled" to expand

  5. Disable the four following modules that contain the specified names in parentheses:

    1. arsenaleeditingliffy-newwindow

    2. arsenaleeditingliffy-samewindow

    3. arsenaleeditingliffy-html5

    4. arsenaleeditingliffy-html5-gliffy6plus

Resolution

Update the Arsenale Lockpoint Plugin to version 1.6.6 or later to fix the performance issue.

Updated on May 22, 2025

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