Links in Confluence Workbox Show Wrong URL
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Links in Workbox notifications do not show the current Base URL.
The following images demonstrate this behavior, the open and reply links show different URLs:
Cause
The Confluence Base URL was recently changed, but the old Base URL is used for absolute links until Confluence is restarted. The Open link in Workbox and the link to Confluence Pages in Workbox are absolute links, while most other links in Confluence are relative to the url used to access Confluence.
Workaround
Restart Confluence.
Resolution
There is an improvement request to change how links are generated in the Workbox CONFSERVER-34824 - Links in Workbox Notifications Not Consistent and Not Updated after Changing Base URL
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