Licensing error displayed in the footer
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
You may notice the following error message printed at the bottom of your Confluence instance:
LICENSING ERROR - An error has occurred with your license that may impact the usability of this application, please contact us.
Cause
If the footer has had licensing information removed by a modification. This error message may appear because of a third party add-on modifying the footer, a custom theme, or a modified velocity template.
Resolution
If the problem is caused by a third party Add-on, identify which Add-on is responsible for modifying the footer.
You may need to enable Add-ons one at a time to determine which is the culprit.
If using a custom theme, contact the theme's vendor for assistance
Restore the default velocity template (footer-content.vm) from backup or another Confluence installation.
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