LDAP Users with Upper Case Characters Cannot Add Favourites in Confluence 3.1.x
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
An LDAP user in confluence cannot add favourites if they have Upper case characters in their username.
The message they will see within the confluence UI is:
You are not permitted to add the label(s) ~username:favourite to this page.
Where username is the username of the user trying to add the favourite however in lower case.
For example LDAP user with username "bob", can add pages as favourites, however the LDAP user "Mary" cannot. This only affects LDAP users and not internal users.
Cause
This is a known bug that affects 3.1 and 3.1.1 and is reported at CONFSERVER-18218 - LDAP users with uppercase usernames cannot add favourites.
Resolution
The issue will be fixed in 3.1.2. To patch your 3.1.x instance, apply the patch attached at CONFSERVER-18218 - LDAP users with uppercase usernames cannot add favourites.
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