LDAP sync fails due to incorrect directory type
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
LDAP synchronisation fails and the users are not added into any groups. The following appears in the atlassian-confluence.log:
1
2
3
4
5
6
7
8
2013-01-03 12:50:44,309 ERROR [scheduler_Worker-4] [directory.ldap.mapper.GroupContextMapper] mapFromContext Failed to map attribute <memberDNs> from context with DN <cn=conf,ou=groups,dc=atl,dc=atlassian,dc=com>
org.springframework.ldap.BadLdapGrammarException: Failed to parse DN; nested exception is org.springframework.ldap.core.ParseException: Encountered "<EOF>" at line 1, column 5.
Was expecting:
<SPACED_EQUALS> ...
at org.springframework.ldap.core.DistinguishedName.parse(DistinguishedName.java:187)
at org.springframework.ldap.core.DistinguishedName.<init>(DistinguishedName.java:140)
...
Diagnosis
Ensure that you have POSIX style LDAP system
Cause
The "Directory Type" chosen in the directory configuration is wrong
Solution
Resolution
Navigate to Confluence Admin > User Directories, edit the configuration directory, and change the "Directory Type" to OpenLDAP (Read-Only Posix Schema)
Was this helpful?