Keyboard shortcuts perform system actions instead of editor functions
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
When editing a page in Safari, sometimes, the keyboard shortcuts will use functions from the system/browser instead of the editing functions. For example, Command+I (for Italic) will open a new mail draft instead of toggling italics.
Diagnosis
Confirm that other browsers are not impacted.
It works intermittently.
Cause
While editing a page, this might happen if:
The cursor is selecting the title of the page. This will trigger the browser/system keyboard shortcut functions as it will not be interacting with formatting and editing tools that are only available in the body of the page.
If the edit mode has not fully loaded yet. Since the editing functions will not be available until it fully loads (new/current editor), the keyboard shortcut functions will not be interactable even by clicking on them.
If the cursor has not selected any part of the editor, which would not trigger the interaction between the keyboard and shortcuts from the editor.
Solution
For each scenario, a different solution can be used:
Tap the page's body instead of the title.
Wait for the page's content to be fully loaded and then, tap the editor prior to using keyboard shortcuts.
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