JIRA notifications are not included in the Confluence Workbox
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
JIRA has been configured as an application link in Confluence according to this page but JIRA notifications are not included in the Confluence Workbox:
Diagnosis
In Confluence Admin > In-app notifications you do not see JIRA as a linked application:
Cause
Confluence and JIRA need to fully trust each other in order for JIRA notifications to be shown in the Confluence Workbox.
Solution
Resolution
You can recreate the application link and make sure that the two applications fully trust each other:
Alternatively, you edit your existing Application Link by going to Confluence Admin > Application Links and configure your Application Link with JIRA to include some kind of authentication.
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