JIRA Links button missing
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
The JIRA links button is missing from a Confluence page that is linked to a JIRA issue.
Diagnosis
Diagnostic Steps
Check if you are using the documentation in the Global and Space theme. If yes, please proceed to Cause 1
If you are using Confluence 5.4.x or below, please proceed to Cause 2
Cause
The documentation theme does not support the JIRA links feature as mentioned in the documentation The Documentation Theme.
A known bug in Confluence 5.4.x and below CONFSERVER-32523 - JIRA Links Button Missing when Create a Link to an Existing Page with JIRA Links
Solution
Resolution
If the documentation theme is being used, change the Space and Global Theme to default Look and feel.
If you are using Confluence 5.4.x or below, upgrade to Confluence 5.5 or above.
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