JIRA Issues Macro Causes System to Hang

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Symptoms

The system becomes unresponsive when a Jira Issues Macro that queries the entire set of JIRA issues is invoked.

Cause

Prior to JIRA 3.13, the jiraissues macro does not page its results. A jiraissues macro without limits can incur significant processing to compile the Jira query result. If using form field markup for templates in combination with the jiraissues macro, the markup parameters may be getting ignored causing an unexpected result.

Resolution

Upgrade JIRA to 3.13 or above.

Updated on April 8, 2025

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