Jira Issue Macro is Broken Whilst on Edit Mode
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
JIRA issue macro renders as a broken image while the page is in edit mode but it renders fine while the page is saved or updated.
While the page is in edit mode:
After saving or updating the page:
The following appears in the atlassian-confluence.log
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2018-01-01 00:00:00,000 ERROR [http-nio-8090-exec-10] [[Standalone].[localhost].[/].[servlet-module-container-servlet]] log Servlet.service() for servlet [servlet-module-container-servlet] in context with path [] threw exception
java.lang.ArrayIndexOutOfBoundsException: 0
at sun.font.CompositeStrike.getStrikeForSlot(CompositeStrike.java:75)
at sun.font.CompositeStrike.getFontMetrics(CompositeStrike.java:93)
at sun.font.FontDesignMetrics.initMatrixAndMetrics(FontDesignMetrics.java:359)
at sun.font.FontDesignMetrics.<init>(FontDesignMetrics.java:350)
at sun.font.FontDesignMetrics.getMetrics(FontDesignMetrics.java:302)
at sun.java2d.SunGraphics2D.getFontMetrics(SunGraphics2D.java:855)
at com.atlassian.confluence.plugins.viewfile.macro.ViewFileMacroUtils.drawFileNameOnImage(ViewFileMacroUtils.java:182)
at com.atlassian.confluence.plugins.viewfile.macro.ViewFileMacroUtils.getPlaceholderWithFileName(ViewFileMacroUtils.java:158)
at com.atlassian.confluence.plugins.viewfile.macro.FilePlaceholderGeneratorServlet.doGet(FilePlaceholderGeneratorServlet.java:32)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:622)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:37)
...
...Diagnosis
Environment
Confluence is running on CentOS version 7.4
Diagnostic Steps
All JIRA issue macro are affected
Reproducible on different browsers
Clearing the browser cache doesn't help
The macro throws error 500 in the browser
Cause
There are missing fonts on the OS level that more recent versions of Confluence depend on to render the macro properly.
Solution
Resolution
Please check/install the following font packages:
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yum install ghostscript
yum install dejavu-fonts-common
yum install dejavu-sans-fonts
yum install dejavu-sans-mono-fonts
yum install dejavu-serif-fonts
yum install motifIn order for Confluence to pick up the changes, please apply the below steps:
Stop Confluence
Rebuild the font cache by using the following command:
1fc-cache -sHow to clear the apps (plugins) cache in Confluence Data Center
How to Rebuild the Content Indexes From Scratch on Unclustered Confluence
Start Confluence.
Clear your browser cache and verify Confluence is presenting the macro properly.
ℹ️ If you still see the issue, try rebooting the server, then check again.
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