JIRA Calendars Are Not Displayed in Confluence Due to 500 Internal Server Error
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
JIRA Calendars are not displayed (empty) in Confluence and the following appears in the atlassian-confluence.log:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
2012-11-29 21:27:55,459 ERROR [http-8090-3] [extra.calendar3.rest.CalendarResource] doInTransaction Unable to load events of sub-calendar c9f14da8-5e70-4b0f-825c-e25a929b6b6d
-- referer: http://confluence.wem-uat.local/dashboard.action | url: /rest/calendar-services/1.0/calendar/events.json | userName: tetleyp
com.atlassian.confluence.extra.calendar3.exception.CalendarException
at com.atlassian.confluence.extra.calendar3.calendarstore.JiraCalendarDataStore.getSubCalendarContentInternal(JiraCalendarDataStore.java:590)
at com.atlassian.confluence.extra.calendar3.calendarstore.JiraCalendarDataStore.getSubCalendarContentInternal(JiraCalendarDataStore.java:90)
....
at java.lang.Thread.run(Thread.java:662)
Caused by: com.atlassian.confluence.extra.calendar3.calendarstore.DefaultJiraAccessor$ApiEndPointNotFoundException
at com.atlassian.confluence.extra.calendar3.calendarstore.DefaultJiraAccessor$5.handle(DefaultJiraAccessor.java:498)
at com.atlassian.confluence.extra.calendar3.calendarstore.DefaultJiraAccessor$5.handle(DefaultJiraAccessor.java:475)
....
2012-11-29 21:27:55,459 ERROR [http-8090-3] [jersey.spi.container.ContainerResponse] logException Mapped exception to response: 500 (Internal Server Error)
-- referer: http://confluence.wem-uat.local/dashboard.action | url: /rest/calendar-services/1.0/calendar/events.json | userName: tetleyp
javax.ws.rs.WebApplicationException
at com.atlassian.confluence.extra.calendar3.rest.CalendarResource$7.doInTransaction(CalendarResource.java:652)
at com.atlassian.confluence.extra.calendar3.rest.CalendarResource$7.doInTransaction(CalendarResource.java:589)
....
Cause
Team Calendars for Confluence in Confluence is not able to communicate to JIRA. This may be due to application links configured incorrectly or the Team Calendars for Confluence within JIRA is not installed/enabled.
Resolution
Ensure that the Trusted Application Links in Confluence and JIRA are configured correctly. Please refer to the following documentation for more info: Integrating Jira and Confluence
Check if Team Calendars for Confluence for JIRA is installed and enabled in JIRA
Ensure that there is no firewall blocking the connection between Confluence and JIRA
Was this helpful?