Inline Comment Popup Does Not Show For Certain Users
Platform Notice: Data Center Only - This article only applies to Atlassian apps on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Inline Comment Popup such as the following does not show up for certain users, when a text is highlighted:
Diagnosis
Make sure that the user has the permission to add regular comments to the page
Make sure all the modules in the Confluence Inline Comments add-on is enabled (
Confluence Admin >> Manage Add-Ons >> All Add-Ons)
Cause
The Text Select feature is disabled in the User's configuration (Click on the user's Profile Picture on the top right corner, and hit Settings):
Solution
Resolution
Click on the user's Profile Picture on the top right corner, and hit Settings
Then hit Edit, and check on the Text Select checkbox. Then hit Submit.
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