Inline Comment Popup Does Not Show For Certain Users
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Inline Comment Popup such as the following does not show up for certain users, when a text is highlighted:
Diagnosis
Make sure that the user has the permission to add regular comments to the page
Make sure all the modules in the Confluence Inline Comments add-on is enabled (
Confluence Admin >> Manage Add-Ons >> All Add-Ons)
Cause
The Text Select feature is disabled in the User's configuration (Click on the user's Profile Picture on the top right corner, and hit Settings):
Solution
Resolution
Click on the user's Profile Picture on the top right corner, and hit Settings
Then hit Edit, and check on the Text Select checkbox. Then hit Submit.
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