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Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following appears in the atlassian-confluence.log:
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2015-01-16 17:17:46,617 ERROR [http-bio-8080-exec-2460] [atlassian.event.internal.AsynchronousAbleEventDispatcher] run There was an exception thrown trying to dispatch event [com.atlassian.confluence.event.events.content.attachment.AttachmentViewEvent[source=com.atlassian.confluence.servlet.download.AttachmentDownload@716353fd]] from the invoker [SingleParameterMethodListenerInvoker{method=public void net.customware.confluence.plugin.tracking.TrackingEventListener.onEvent(com.atlassian.confluence.event.events.content.attachment.AttachmentViewEvent), listener=net.customware.confluence.plugin.tracking.TrackingEventListener@49bdcab2}]
-- url: /download/attachments/45978833/image2015-1-15%2010%3A27%3A21.png | userName: test.user | referer: https://www.domain.com/display/Test/Test-page
java.lang.RuntimeException: key 'tracking.attributes.46334721.viewCount' does not have matching type of 6Cause
Tracking plugin is the cause of this issue.
Resolution
Disable Tracking plugin.
Updated on April 8, 2025
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