Icons Do Not Show (Broken/Shown as Boxes) In Safari
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Icons such as the administration cogwheel, the help link, the search magnifying glass, etc are not shown, but is instead, shown as boxes as per below:
Diagnosis
Environment
This issue should only occur on Safari, but it may occur on other browsers as well (if the browser did not manage to load the font files quick enough). Do refer to this article for additional note: Icons on Confluence Top Navigation Bar Rendered as Letters in Internet Explorer
Cause
The ServiceRocket Redirection add-on: https://marketplace.atlassian.com/plugins/net.customware.confluence.plugin.redirection
Solution
Resolution
Alternative 1:
Disable the ServiceRocket Redirection add-on via
Confluence Admin >> Manage Add-Ons
Alternative 2:
Edit the Redirection macro in the main page that is loaded (you may need to disable the add-on temporarily, first, to allow you access to that page, without being redirected. Then hit Edit, then enable the add-on again. Refresh the Edit page, and you can then edit the macro), and set the redirect interval to 1 second
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