HTML Macro is not working due to third-party Plugin
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
You had enabled the HTML Include Macro and the HTML Macro, but it doesn't work as what is supposed to.
(for example: your <iframe> tag is not working)
Cause
Third-party plugin and replaced the original bundle plugin
Example: html plugin for confluence
Resolution
Uninstall the third-party plugin
Clear your plugin cache
Shutdown Confluence
Ensure the user running Confluence has full read/write privileges to the confluence-home directory.
Remove the following directories
<confluence-home>/bundled-plugins
<confluence-home>/plugins-cache
<confluence-home>/plugins-osgi-cache
<confluence-home>/plugins-tempStart
Confluence
Was this helpful?