How to reset the user mention list on your browser
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Confluence relies on your browser's local storage to remember the people you mention regularly. To mention someone using autocomplete, type '@' in the editor then start typing their name. You may see different results if you switch devices, or don't allow local storage. Confluence doesn't indicate whether someone is a creator, contributor or commenter when they are also a recent mention (because we're grabbing them straight from your local storage, not the page itself).
Should you wish to reset this list to reflect more current information, you simply need to clear the Local Storage in your browser for your Confluence site. Once cleared, the list with automatically repopulate based on the people you mention regularly.
Solution
Safari
Select Safari > Preferences… from the menu in Safari.
Go to the Privacy tab.
Click Manage Website Data
Search for the Confluence site in question
Highlight the site and click remove
Example:
Chrome
Click the button at the left of the address bar, either:
or
Select Cookies
Expand your Confluence site
Highlight Local Storage, or highlight the entire site to remove everything
Click Remove
Click Done
Example:
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