How to raise the image size limit within Confluence to allow larger images in Word imports
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Sometimes a user tries to import a Word document and receives the following error:
"Could not import document. The document contains an image size of <image_size x <image_size>, which exceeds the maximum size of <image_size x <image_size>. Reduce the size of the image or contact your administrator to raise the size limit"
Solution
Raise the size limit as follows:
Go to Confluence Admin>Office Connector
Type the new image size into the fields under Importing from Word
Click Submit at the bottom of the page to save the changes
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