"Home is not configured properly" error message due to corrupted confluence.cfg.xml
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following appears in the atlassian-confluence.log:
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ERROR [main] [atlassian.config.bootstrap.DefaultAtlassianBootstrapManager] init Home is not configured properly: com.atlassian.config.ConfigurationException: Failed to parse config file: Error on line 34 of document : The markup in the document following the root element must be well-formed. Nested exception: The markup in the document following the root element must be well-formed.
ERROR [main] [atlassian.confluence.setup.ConfluenceConfigurationListener] contextInitialized An error was encountered while bootstrapping Confluence (see below):
Unable to bootstrap application: Failed to parse config file: Error on line 34 of document : The markup in the document following the root element must be well-formed. Nested exception: The markup in the document following the root element must be well-formed.
Cause
The Confluence.cfg.xml file is probably corrupted and malformed.
See also our documentation about important files and directories and Production Backup Strategy
Resolution
Restore the file to the last known working state.
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