Resolve "We've hit a snag!" error message when viewing Confluence pages

Summary

When accessing Confluence pages, a "We've hit a snag!" message is displayed with different codes:

Diagnosis

• Check if this is happening with all Confluence pages.

• Check if Confluence can be accessed at its home page (https://yoursite.atlassian.net/wiki).

• Check if using a different browser will display the pages.

Cause

There are multiple causes for this error:

• Configurations for the browser (i.e., cache, extensions, version).

• The user is accessing the pages via links and does not have permission to access Confluence or the affected pages.

• There is an error with the page's content (i.e., A page is not displayed due to duplicate calendars).

Solution

For each of the scenarios, different procedures can be tried to fix it:

• Browser troubleshooting:

  • Clear the browser's cache to ensure no corrupted cache blocks content viewing.

  • Ensure the browser is on its latest version to be compatible with the Cloud environment.

  • Make sure that no cookies are blocked for the Confluence instance.

  • Disable browser extensions to ensure they don't block the content (i.e., some JavaScript that would render the page).

  • Try to run the browser in incognito mode to check if it will render the content.

• Permission troubleshooting:

  • Engage a site admin to check if the user has access to Confluence (via the User management of the instance).

  • If the access is granted to Confluence, engage a space administrator to check if the user can view the space (i.e., the groups the user belongs to or individual space access).

• Content troubleshooting:

  • Unsupported macros or content on the page could also cause this issue.

  • A quick way to identify would be to create a copy of the page to check the content.

  • Select (...) on the page tree in the left navigation to create a copy.

ℹ️ If none of the troubleshooting helps, this can indicate that the specific page's content has issues. To understand what can be causing it, contact Atlassian support.