Getting Error: "An error occurred while trying to delete event jira" While trying to edit/delete event in Team Calendar
Platform Notice: Data Center Only - This article only applies to Atlassian apps on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
When trying to delete or edit an event in Team Calendar, the following error is thrown in the UI:
Diagnosis
Environment
This calendar was recently imported from a Confluence Cloud instance
Newly created event or events from newly created Calendar does not exhibit this issue
Cause
It's a variation of this bug, (TEAMCAL-1596 - NPE when saving the modification on the event) where having a / anywhere in the UID section of your calendars causes an issue. In this case, it's likely that there's a string of /jira in the UID section.
In order to confirm this, run the following SQL query to confirm:
SQL Query: MySQL/PostgreSQL
select "VEVENT_UID" from "AO_950DC3_TC_EVENTS" where "VEVENT_UID" like '%/jira';Should the SQL query above return some results, please follow the workaround below
Solution
Workaround
Perform a "Search and Replace" SQL query to remove the /jira from the UID
UPDATE "AO_950DC3_TC_EVENTS"
SET "VEVENT_UID" = REPLACE("VEVENT_UID",'/jira','');Warning: Backup your database before proceeding.
Before running any SQL in this article, create a full backup of your Jira database. This is a database-level operation with no undo other than restoring from backup. Only proceed if you're comfortable running SQL directly against the Jira database, and test on a staging or cloned environment first, wherever possible.
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