Forgot Password and Self-Service Reset Password Missing or Not Visible
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
First Case
Users report that they cannot reset their own password in their profile as the Reset Password link is missing
On the Login Screen for Confluence, the Forgot Password link does not appear
Previously, users were able to Reset their own password and the Forgot password link was present
Second Case
The Forgot Password link is missing on the login page
Users can not receive email to reset their password in Confluence
Cause
First Case
The cause of this issue is checkbox under Confluence Administration > General Configuration > Security Configuration > Security and Privacy entitled:
External user management
Delegate user management to JIRA. More about User Management
When that box is checked, the Reset Password and Forgot Password links are removed from the instance.
Second Case
The cause in the second case is a custom CSS manipulation in the Global Stylesheet. This can be checked by going to Confluence Administration > General Configuration > Stylesheet > Global Stylesheet and see if the Global Stylesheet has been altered to add in the code:
1
2
3
#forgot-password {
display:none;
} Resolution
First case resolution: uncheck the checkbox for External User Management underConfluence Administration > General Configuration > Security Configuration > Security and Privacy
Second case resolution: remove the following code from the Global Stylesheet found under Confluence Administration > General Configuration > Stylesheet > Global Stylesheet
1 2 3#forgot-password { display:none; }Removing the code above removes the hidden-display of the Forgot Password link
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