Error when inserting Agile Burndown Chart: An Internal error When requesting Resource
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following appears in the atlassian-confluence.log:
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2014-05-21 08:10:40,528 ERROR [http-8443-53] [renderer.internal.http.HttpClientFetcher] fetch Unable to retrieve response
-- url: /plugins/servlet/gadgets/makeRequest | userName: eterekhov | referer: https://wiki.aligntech.com/plugins/servlet/gadgets/ifr?container=atlassian&mid=2182402539520&country=GB&lang=en&view=default&view-params=%7B%22writable%22%3A%22true%22%7D&st=atlassian%3A4xafnq55POAW%2BnaGq44odkpwzP7us5PVCkT3z9GvTXF5Q6Za%2FUQkiaU%2BtExOWNOtbm%2FbYJsAi37Hz1Bc2jfEAyz83W2pvllQzKPgnoK1telyYEogOdT%2BelqVL%2Fdhb04PzQZXwzkQZ7WPywDUJmzecSX04Ee%2BS88418eN1YqUYfye963C0odFLmsx%2F5nCF3WtbhNBTUPpG1Wfln3P1xnmSwDPf2fhiAkL0aSNDckpCLrfSC%2BIYQOj%2FOVru2H1ETQGsycxqQYqHCFPv%2FkxoqCTFWCZah6kFicTDg8VHk7HTfSC5StY7NUlqSKjcWBYKAuoDSQVJ%2FjJqFxpqQXZ0f%2F4QwKIuDh5c7uzkshZ1SUDfIR%2BVwsbWOlha2VujA9PkUu7cKiOWA%3D%3D&up_isConfigured=false&up_rapidViewId=&up_showRapidViewName=false&up_sprintId=&up_showSprintName=false&up_refresh=false&url=https%3A%2F%2Fjira.aligntech.com%2Frest%2Fgadgets%2F1.0%2Fg%2Fcom.pyxis.greenhopper.jira%3Agreenhopper-gadget-sprint-burndown%2Fgadgets%2Fgreenhopper-sprint-burndown.xml&libs=auth-refresh
java.io.EOFException
at java.util.zip.GZIPInputStream.readUByte(Unknown Source)
at java.util.zip.GZIPInputStream.readUShort(Unknown Source)
at java.util.zip.GZIPInputStream.readHeader(Unknown Source)
at java.util.zip.GZIPInputStream.<init>(Unknown Source)
at java.util.zip.GZIPInputStream.<init>(Unknown Source)
at com.atlassian.gadgets.renderer.internal.http.HttpClientFetcher$GzipDecompressingEntity.decorate(HttpClientFetcher.java:251)
at com.atlassian.gadgets.renderer.internal.http.HttpClientFetcher$InputStreamDecoratingHttpEntity.getContent(HttpClientFetcher.java:232)
at org.apache.http.conn.BasicManagedEntity.getContent(BasicManagedEntity.java:87)
at com.atlassian.gadgets.renderer.internal.http.HttpClientFetcher.makeResponse(HttpClientFetcher.java:167)
at com.atlassian.gadgets.renderer.internal.http.HttpClientFetcher.fetch(HttpClientFetcher.java:113)
at org.apache.shindig.gadgets.oauth.OAuthFetcher.fetchFromServer(OAuthFetcher.java:802)
at com.atlassian.gadgets.renderer.internal.http.HttpClientFetcher.fetch(HttpClientFetcher.java:113)Cause
Caused by the Gzip compression, that is configured within JIRA (possibly Confluence).
Workaround
Go to JIRA Administration > General Configuration
Disable the Use gzip compression configuration
Go to Confluence Administration > General Configuration, and disable the Compress HTTP Responses
ℹ️Gzip is used for controls whether to compress the web pages that JIRA sends to the browser. It is only recommended that this be turned ON, unless you are using mod_proxy, but it is disabled by default.
Refer link : Configuring JIRA Options.
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