Creating a space does not work

Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.

Summary

When you select Create to create a space, Confluence does not create the space and does not display a message.

Cause

This happens when the space key matches the key of a restricted space that you cannot see.

Solution

  • Contact an admin (Confluence admin or organization admin) and ask them to navigate to Settings (⚙️) > Space permissions under Confluence administration.

  • Ask the admin to search/filter the space list by the space key you are attempting to use.

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  • If the key is already in use by an existing restricted space:

    • Choose a different space key when creating your new space, or

    • Have the admin grant you access to the existing space if it is the one you need.

Updated on October 1, 2026

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