Copying a space fails with "Unable to save changes to unreconciled page"
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
When copying a space, the process hangs and eventually fails.
Environment
Confluence Data Center 8.3 or later
Diagnosis
Attempt a space copy.
The process fails, potentially after a period of hanging.
Open the following file: <confluence-home>/logs/atlassian-confluence.log
Locate an error similar to the one below, specifically containing the language Unable to save changes to unreconciled page
2024-12-16 21:58:58,442 ERROR [Long running task: Copy space long running task] [atlassian.event.internal.AsynchronousAbleEventDispatcher] lambda$null$0 There was an exception thrown trying to dispatch event [com.atlassian.confluence.event.events.content.page.PageCreateEvent@1767f082[context={},updateTrigger=LINK_REFACTORING,page=page: Test page (205006394),suppressNotifications=true,timestamp=1734386338368]] from the invoker [com.atlassian.event.internal.ComparableListenerInvoker@7a05557d] -- url: /rest/copy/1.0/copy | userName: jackreacher | referer:
https://localhost:8090/spaces/copyspaceoptions.action?key=ABCDE
| traceId: 613c5c7b044ce76fjava.lang.RuntimeException: Unable to save changes to unreconciled page ContentId{id=205006394}. Listener: com.hello.software.spreadsheets.service.persist.DocumentStoreServiceImpl event: com.atlassian.confluence.event.events.content.page.PageCreateEvent
Cause
This error may be caused by a conflict with the collaborative editing status of a page in the space. If the space copy is unable to figure out which version of the page to copy, it will error.
Solution
Disable collaborative editing by going to:
Administration menu
, then General Configuration > Collaborative editing.
Attempt the space copy again.
If it is successful, you may re-enable collaborative editing.
It is advisable to research further to ensure collaborative editing is not having any other issues. Check with your users to see if they have noticed any odd behavior while editing pages, and review our documentation on troubleshooting collaborative editing.
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