Confluence Space XML Import procedure fails with timeout
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
When trying to import a Space via XML file, it fails. The window shows the following message:
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Import failed. Check your server logs for more information. Error putting scheduler on standby just prior to backup restore. Please wait a few minutes before trying again. If this error persists, please try restarting the serverDiagnosis
Environment
Confluence with Crowd for User Management.
The following messages should appear in the logs:
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2017-02-26 13:02:03,380 ERROR [Long running task: Importing data] [confluence.importexport.xmlimport.BackupImporter] preImport Timed out waiting for atlassian-scheduler currently executing jobs to complete: [RunningJobImpl[startTime=1488113916899,jobId=com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerManager.1146881,jobConfig=JobConfig[jobRunnerKey=com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerManager,runMode=RUN_LOCALLY,schedule=Schedule[type=INTERVAL,intervalScheduleInfo=IntervalScheduleInfo[firstRunTime=Sun Feb 26 12:58:36 UTC 2017,intervalInMillis=3600000]],parameters={DIRECTORY_ID=1146881}],cancelled=true]]
-- url: /admin/restore-local-file.action | traceId: 6097777ec646d1bc | userName: root | action: restore-local-fileAnd...
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-- url: /admin/restore-local-file.action | traceId: 6097777ec646d1bc | userName: root | action: restore-local-file
com.atlassian.confluence.importexport.ImportExportException: Error putting scheduler on standby just prior to backup restore. Please wait a few minutes before trying again. If this error persists, please try restarting the server.Cause
The Restore procedure triggers an LDAP sync (Crowd) which adds much more time to the process, so it exceeds the configured timeout and the import fails. This is a known issue that is being tracked at CONFSERVER-53197 - Space imports fail due to not being able to put the scheduler in standby
Solution
Workaround
As a workaround for this issue, you should disable the user management platform and try the import again. This should solve this issue.
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