Confluence Sign-up/password reset email doesn't render and break links in Lotus Notes

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

The "Reset Password" button in the email is not shown but clickable.

(Auto-migrated image: description temporarily unavailable)

Cause

There seems to be a compatibility problem with Lotus Notes. This bug was tracked here: CONFSERVER-33475 - Confluence Sign-up/password reset email doesn't render and break links in Lotus Notes.

Workaround

Kudos to Tihomir Nikolov for suggesting the workaround :

Please change the following style:

1 2 3 4 .aui-button-email-container .aui-button-email-link { color: #FF; font-weight: bold; padding: 6px;

to

1 2 3 4 .aui-button-email-container .aui-button-email-link { color: #110EF5; font-weight: bold; padding: 6px;

of aui-button-email-link in the all-clients.css, found in confluence-email-notifications-plugin-6.1.21.jar. (Your .jar version may vary depends on your version)

Updated on April 8, 2025

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