Confluence Popular Tab is Spinning
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Confluence popular tab doesn't show anything and it's spinning even after rebuilding the search indexes from scratch.
Diagnosis
Environment
This issue happens in Confluence 5.6.x and higher.
Diagnostic Steps
Please ensure that Confluence has full permissions against
<confluence-home>directory.Please check if you have
edge_indexin<confluence-home>\journalPlease check if you can see a
jsonby accessing http://<server-base-url>/rest/popular/1/stream/content?days=7&pageSize=20.
Cause
Unable to enable Confluence Edge Index plugin and/or Usage Stats plugins after an upgrade.
Confluence Edge Index (one of the modules of this plugin) is disabled.
Solution
Resolution
For first cause, please refer to the resolution of Unable to enable Confluence Edge Index plugin and/or Usage Stats plugins after an upgrade.
For second cause, please make sure that
Confluence Edge Indexplugin and all modules are enabled in your instance:Click on Manage Add-ons.
Select All Add-ons from the drop down menu.
Search for Confluence Edge Index.
ℹ️ You need to rebuild the content indexes from scratch and clear Confluence plugins cache.
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