Confluence or JIRA is not starting after updating Linux Kernel to 3.13.0-155 - Ubuntu 14.04.5LTS
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Confluence or JIRA can't be started by a Linux service or by executing startup script after upgrading linux kernel to 3.13.0-155 version.
Environment
Ubuntu Linux 14.04.5 LTS running on 3.13.0-155 kernel
All JIRA/Confluence versions are affected
Cause
Issue is caused by a bug in linux kernel https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1787127
As a result, it is not possible to start any java-based applications including JIRA and Confluence.
Workaround
Use older kernel Linux 3.13.0-153 during booting process
Resolution
Upgrade kernel to version 3.13.0.156 which contains fix to the bug
Was this helpful?