Confluence is Unable to Connect to JIRA Due to Application Failed to Authenticate Error
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Synchronisation of JIRA User Directory in Confluence instance fails with the following errors appears in the atlassian-confluence.log. This will then leads to users from this directory not able to login to Confluence.
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2015-08-17 08:36:20,312 ERROR [scheduler_Worker-7] [atlassian.crowd.directory.DbCachingDirectoryPoller] pollChanges Error occurred while refreshing the cache for directory [ 360449 ].
com.atlassian.crowd.exception.OperationFailedException: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate
at com.atlassian.crowd.directory.RemoteCrowdDirectory.searchUsers(RemoteCrowdDirectory.java:382)
at com.atlassian.crowd.directory.ldap.cache.RemoteDirectoryCacheRefresher.findAllRemoteUsers(RemoteDirectoryCacheRefresher.java:55)
at com.atlassian.crowd.directory.ldap.cache.RemoteDirectoryCacheRefresher.synchroniseAllUsers(RemoteDirectoryCacheRefresher.java:90)
at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:89)
at com.atlassian.crowd.directory.ldap.cache.EventTokenChangedCacheRefresher.synchroniseAll(EventTokenChangedCacheRefresher.java:67)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:1122)
at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:76)
at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:50)
at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJobRunner.runJob(DirectoryPollerJobRunner.java:93)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80)
at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
at org.quartz.core.JobRunShell.run(JobRunShell.java:223)
at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool.lambda$runInThread$46(ConfluenceQuartzThreadPool.java:19)
at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool$$Lambda$91/906786861.run(Unknown Source)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
Caused by: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:643)
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.andReceive(RestExecutor.java:485)
at com.atlassian.crowd.integration.rest.service.RestCrowdClient.searchUsers(RestCrowdClient.java:557)
at com.atlassian.crowd.directory.RemoteCrowdDirectory.searchUsers(RemoteCrowdDirectory.java:371)
... 16 more
Cause
The credentials configured in Confluence that will then be used to access JIRA does not match the configuration of Confluence application that has been setup in JIRA. In this case, this issue could be caused by instance migration to a new box that resulted in the changes of the IP address.
Resolution
If you're not able to login to Confluence with the Confluence Internal Directory admin user account, then proceed with Step no. 2, otherwise, please proceed to Step no. 4.
Recover the admin user rights of the Confluence Internal Directory on your Confluence instance by following the steps available in this documentation on how to restore passwords to recover user rights of your Confluence Internal Directory admin.
Access Confluence with the newly updated admin user credentials.
Please review the Step 1 described in the Connecting Confluence to JIRA for User Management. Please do ensure that the username and password pair you created for Confluence Application is correct.
Try to re-snychronise this JIRA User Directory.
Reattempt to access Confluence with the user belongs to this JIRA User Directory.
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