Confluence ERROR when access the User Directories
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
The administrator are not able to access the user directories.
The following appears in the atlassian-confluence.log
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2015-10-13 10:53:46,002 ERROR [http-bio-8090-exec-10] [atlassian.confluence.servlet.ConfluenceServletDispatcher] sendError Could not execute action
-- referer: http://example.com:8090/login.action?os_destination=%2Findex.action&permissionViolation=true | url: /index.action | userName: usera
com.atlassian.crowd.exception.runtime.OperationFailedException: Failed to determine if user usera is a nested member of group confluence-administrators in directory 5242882
at com.atlassian.crowd.manager.application.ApplicationServiceGeneric$DirectoryPredicate.apply(ApplicationServiceGeneric.java:1502)
at com.atlassian.crowd.manager.application.ApplicationServiceGeneric$DirectoryPredicate.apply(ApplicationServiceGeneric.java:1483)
at com.google.common.collect.Iterators.any(Iterators.java:685)
at com.google.common.collect.Iterables.any(Iterables.java:620)
at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.isUserNestedGroupMember(ApplicationServiceGeneric.java:2179)
...
Caused by: com.atlassian.crowd.exception.DirectoryInstantiationException: com.atlassian.cache.CacheException: java.lang.NullPointerException: The validated
object is null
Diagnosis
Run the query below to check the directory attribute. Replace the <ID> in the query below the id shown in the logs. In this case, the ID is 5242882.
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SELECT * FROM cwd_directory_attribute where directory_id=<directory_id>;Cause
If the query below does not return you any result. This means that the directory are corrupted.
Workaround
You will need to delete the corrupted directory after that recreate the directory if it is an LDAP directory . Please note, this will remove all the your local user membership.
Please follow this documentation to remove the corrupted directory ,How do I remove a user directory from Confluence via the database.
Recreate LDAP directory. Please refer to the Connecting to an LDAP Directory for more detailed information.
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