Confluence Disabled users when checked "Filter out expired users" on User directory configuration
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Confluence disable all users when configured the user directory to "Filter out Expired user" with Active Directory Global Catalog Port
With "
Filter out Expired user" unchecked, noticed "Title Attribute" in the user profile
The following appears in the atlassian-confluence.log
1
2
2016-09-21 16:14:16,504 INFO [scheduler_Worker-9] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] deleteCachedUsersByName deleting [ 210 ] users
2016-09-21 16:14:18,486 INFO [scheduler_Worker-9] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] deleteCachedUsersByName deleted [ 210 ] users in [ 1982ms ]Diagnosis
Environment
Using AD global catalog ports 3268/3269.
Checked "Filter out expired users" In user directory configuration
Cause
Account-Expires attribute is not part of the global catalog
Title attribute is also not part of the global catalog.
Solution
Workaround
Switch to port 389/636 LDAP/LDAPS
Unchecked the "
Filter out Expired user" option
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