Can't upload a font file in PDF Export Language Support
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When trying to upload a new font file to Confluence, you get the error: No font file could be found with the name <your_font_name>
The following appears in the atlassian-confluence.log
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2015-03-10 14:52:12,415 ERROR [http-bio-6800-exec-19] [extra.flyingpdf.config.ConfigurePDFLanguageSupportAction] execute Unable to install language font.
-- referer: http://skb.sofer.cn/admin/flyingpdf/configurepdflanguagesupport.action | url: /admin/flyingpdf/doconfigurepdflanguagesupport.action | userName: jacky | action: doconfigurepdflanguagesupport
java.io.IOException: No font file could be found with the name msyh.ttf
at com.atlassian.confluence.extra.flyingpdf.config.FontsDirectoryFontDao.getFont(FontsDirectoryFontDao.java:25)
at com.atlassian.confluence.extra.flyingpdf.config.FontsDirectoryFontDao.removeFont(FontsDirectoryFontDao.java:55)
at com.atlassian.confluence.extra.flyingpdf.config.PdfExportFontManager.installFont(PdfExportFontManager.java:84)
at com.atlassian.confluence.extra.flyingpdf.config.ConfigurePDFLanguageSupportAction.execute(ConfigurePDFLanguageSupportAction.java:32)
Cause
The contents of the bandana table, which stores font metadata and the filesystem, which stores the font file itself are out of sync.
Resolution
Shutdown Confluence
Run the following SQL query:
1 2 3 4 5 6update bandana set bandanavalue = '<map> <entry> <string>customfont</string> <string></string> </entry> </map>' where bandanakey = 'com.atlassian.confluence.extra.flyingpdf.fontname'Delete anything in the {{<confluence_home>/fonts}} folder
Restart Confluence
This will reset your fonts settings to their absolute defaults and will allow a new font to be added.
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