Cannot Enable Applinks Plugin in Confluence Due to Shared Access Layer
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The AppLinks plugin is disabled. Clicking on Enable does not work and produces the following error in the atlassian-confluence.log file:
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2009-12-04 15:22:30,153 ERROR [TP-Processor3] [plugin.osgi.factory.OsgiPlugin] logAndClearOustandingDependencies Never resolved service '&requestFactory' for plugin 'com.atlassian.applinks.confluence' with filter (objectClass=com.atlassian.sal.api.net.RequestFactory)
-- referer: ... | url: /confluence/admin/enableplugin.action | userName: admin | action: enableplugin
2009-12-04 15:22:30,153 ERROR [TP-Processor3] [plugin.osgi.factory.OsgiPlugin] logAndClearOustandingDependencies Never resolved service '&projectManager' for plugin 'com.atlassian.applinks.confluence' with filter (objectClass=com.atlassian.sal.api.project.ProjectManager)
Cause
The AppLinks plugin requires Shared Application Access Layer Confluence Plugin and Shared Application Access Layer API to work. If either of these plugins is disabled, this problem will occur.
Resolution
Make sure that Shared Application Access Layer Confluence Plugin and Shared Application Access Layer API are enabled.
See also Unable to Enable Applinks Plugin Due to Invalid State.
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