Cannot add JIRA Agile Sprints or other JIRA related event type in Team Calendars for Confluence
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Not able to add a JIRA Sprint event or any other JIRA event type in Team Calendars for Confluence, returning "We can't load events in Project Name - Sprints: Check your connection to JIRA"
When making the following actions:
Go to Team Calendars for Confluence
Create a calendar if there's no calendar yet
Click on Add Event
In the Event Type field, select JIRA Agile Sprints or any other JIRA related event type
Choose the server if there's more than one
Choose the Project and any option to Show
Finally, click OK
There's no error in the logs, an error displays on screen as shown in the image below:
If we set com.atlassian.applinks and confluence.extra.calendar3 to DEBUG level we'll get the following REST calls from Confluence to JIRA:
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2015-08-26 19:32:13,142 DEBUG [http-bio-8181-exec-5] [core.auth.trusted.TrustedRequest] signRequest signRequest - signing request for url:http://jiraurl/rest/ical/1.0/ical/search/jql/events.ics?_=1440617533138&jql=project+%3D+%22AR%22&dateFieldName=duedate&includeFixVersions=false&start=1435363200000&end=1447030800000&maxIssue=1000
2015-08-26 19:32:13,215 DEBUG [http-bio-8181-exec-5] [core.auth.trusted.TrustedRequest] signRequest signRequest - signing request for url:http://jiraurl/rest/ical/1.0/ical/search/events.ics?_=1440617533212&jql=project+%3D+%22AR%22&dateFieldName=duedate&includeFixVersions=false&start=1435363200000&end=1447030800000&maxIssue=1000
2015-08-26 15:32:15,210 DEBUG [http-bio-8181-exec-1] [core.auth.trusted.TrustedRequest] signRequest signRequest - signing request for url:http://jiraurl/rest/ical/1.0/ical/config/query/options?_=1440617535208
2015-08-26 15:32:15,284 DEBUG [http-bio-8181-exec-1] [core.auth.trusted.TrustedRequest] signRequest signRequest - signing request for url:http://jiraurl/rest/api/2/serverInfo
2015-08-26 15:32:15,349 DEBUG [http-bio-8181-exec-1] [core.auth.trusted.TrustedRequest] signRequest signRequest - signing request for url:http://jiraurl/rest/api/2/project?_=1440617535347
2015-08-26 15:32:17,365 DEBUG [http-bio-8181-exec-3] [core.auth.trusted.TrustedRequest] signRequest signRequest - signing request for url:http://jiraurl/rest/ical/1.0/ical/config/query/options?_=1440617537362
2015-08-26 15:32:17,431 DEBUG [http-bio-8181-exec-3] [core.auth.trusted.TrustedRequest] signRequest signRequest - signing request for url:http://jiraurl/rest/api/2/serverInfo
2015-08-26 15:32:17,493 DEBUG [http-bio-8181-exec-3] [core.auth.trusted.TrustedRequest] signRequest signRequest - signing request for url:http://jiraurl/rest/api/2/project?_=1440617537491
2015-08-26 19:32:19,357 DEBUG [http-bio-8181-exec-18] [core.auth.trusted.TrustedRequest] signRequest signRequest - signing request for url:http://jiraurl/rest/ical/1.0/ical/config/query/options?_=1440617539355
2015-08-26 19:32:19,430 DEBUG [http-bio-8181-exec-18] [core.auth.trusted.TrustedRequest] signRequest signRequest - signing request for url:http://jiraurl/rest/api/2/serverInfo
2015-08-26 19:32:19,493 DEBUG [http-bio-8181-exec-18] [core.auth.trusted.TrustedRequest] signRequest signRequest - signing request for url:http://jiraurl/rest/api/2/project?_=1440617539491
2015-08-26 19:32:19,868 DEBUG [http-bio-8181-exec-5] [core.auth.trusted.TrustedRequest] signRequest signRequest - signing request for url:http://jiraurl/rest/ical/1.0/ical/search/jql/events.ics?_=1440617539864&jql=project+%3D+%22AB%22&dateFieldName=sprint&includeFixVersions=false&start=1435363200000&end=1447030800000&maxIssue=1000
2015-08-26 19:32:19,934 DEBUG [http-bio-8181-exec-5] [core.auth.trusted.TrustedRequest] signRequest signRequest - signing request for url:http://jiraurl/rest/ical/1.0/ical/search/events.ics?_=1440617539932&jql=project+%3D+%22AB%22&dateFieldName=sprint&includeFixVersions=false&start=1435363200000&end=1447030800000&maxIssue=1000Cause
As we can see, the REST calls are made to the ical class, so in this case the problem happens because the JIRA iCalendar Plugin is disabled or not properly working.
Resolution
To verify that the JIRA iCalendar plugin is enabled:
In JIRA, navigate to Administration » Add-ons » Manage Add-ons
Select All add-ons on the select list
Write "calendar" in the filter field
Make sure the JIRA iCalendar Plugin is enabled and up to date
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