Cache Management Does Not Display Any Information

Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Symptoms

  • The Cache Statistics page in Confluence Administration > Cache Management appears to be empty:

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  • The following appears in the atlassian-confluence.log:

1 2 3 2014-06-19 22:49:09,332 ERROR [http-bio-8552-exec-6] [common.error.jersey.ThrowableExceptionMapper] toResponse Uncaught exception thrown by REST service: Multiple decimal separators in pattern "###.###.###.###.###" -- referer: http://localhost:8552/admin/cache/showStatistics.action | url: /rest/cacheManagement/1.0/stats | userName: admin java.lang.IllegalArgumentException: Multiple decimal separators in pattern "###.###.###.###.###"

Cause

The number format under Confluence Admin > General Configuration > Formatting and International Settings is configured incorrectly.

Resolution

Under Formatting and International Settings, revert the number format back to the default setting:

  1. Go to Confluence Admin > General Configuration > Formatting and International Settings

  2. Reconfigure the "Long Number Format" and "Decimal Number Format" back to the default, as shown below:

    (Auto-migrated image: description temporarily unavailable)
Updated on April 8, 2025

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