Blank 'What's new' dialog

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Symptoms

  1. Blank 'What's new' dialog prompted when logging in to Confluence:

    (Auto-migrated image: description temporarily unavailable)

  2. Browse > What's New would result in the same blank dialog.

  3. No configuration on 'What's New' dialog URL (stored in your Confluence help-paths.properties file)

Cause

Override for What's New iframe source (whats-new-iframe-src-override) module from Confluence What's New Plugin is enabled when it should be disabled.

The whats-new-iframe-src-override flag allows internal and plugin developers to override the source of the content shown in the dialog. It's disabled because we rarely use it.

Resolution

  1. Go to Confluence Admin > Manage add-ons

  2. Find Confluence What's New Plugin

  3. Disable Override for What's New iframe source (whats-new-iframe-src-override) module

Updated on May 22, 2025
Platform
Data Center only
Product
Confluence Data Center
On this pageSymptomsCauseResolution

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