Automatic links to Confluence from JIRA issue not working

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

The feature for automatic links to Confluence from JIRA (5.0 or newer) are not working as described after following the documentation.

Link JIRA Issues to Confluence Pages Automatically

Cause

If you are running compatible versions of Confluence and JIRA for this feature, the issue is most likely due to having the remote API disabled.

Resolution

  1. Enabling the Remote API

Updated on April 1, 2025

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