Autoconvert does not work after pasting a URL in the editor
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Autoconvert doesn't work after you paste a URL in the editor. When you paste the URL, it will just display in a second then suddenly be removed from the editor. There is no error message thrown in the UI nor in the logs. For example, when you paste http://www.youtube.com/watch?v=2XQlQGf0lnk to the editor, Confluence should autoconvert it to a widget connector macro like this:
However, you might see something like this instead:
Note in your browser's error console. You will be seeing error 500 on /rest/tinymce/1/macro/placeholder call:
1
POST http://10.60.1.116:8090/rest/tinymce/1/macro/placeholder 500 (Internal Server Error)Cause
"Widget Connector" plugin is disabled or a certain module of the plugin is disabled.
Resolution
Enable the "Widget Connector" plugin and ensure all the plugin modules are enabled.
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