After editing in Word with Office Connector, the Word page does not save in Confluence
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
After saving a page in Microsoft Word using the Office Connector, the update is not saved back to Confluence.
Diagnosis
When an end user uses Word to make changes to a Confluence page, then uploads the page back to Confluence - the data is not or cannot be saved.
Cause
When a user edits a wiki page in Word and then uploads the page back to Confluence, the base URL determines where the document will be saved. If the base URL is incorrect, the documents may be saved to a different Confluence instance.
Solution
Ensure that your Confluence server's base URL is set correctly. (Check it by going to the 'General Configuration' screen in the Confluence Administration Console, as described in Configuring the Server Base URL.)
See also CONF-19006, for a request on allowing Confluence to work over multiple domain names.
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