Add Users and Add Groups Buttons Are Missing Due to Disabled Built-In User Management
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Add Users, Invite Users or User Signup Options buttons are missing from Users administration panel.
Add Group button is missing from Groups administration panel.
Forgot your password? option is missing from the login page.
Cause
Built-in User Management setting is disabled accidentally. This setting prevents Confluence user from managing Users and Groups locally. Hence, these buttons are missing from the administration panel.
Resolution
Enable Confluence Built-In User Management option.
Access Security Configuration user Users & Security panel via Confluence Administration panel.
Click Edit at the Security Configuration page.
Uncheck the External user management option.
Save the configuration.
The said buttons will reappear.
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