ADD-ONS menu missing after updating UPM
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
After updating Confluence UPM they unable to access ADD-ONS page
The following appears in the Atlassian.log
2015-08-20 11:47:30,992 WARN [http-bio-8090-exec-7] [confluence.plugins.soy.VelocityFriendlySoyTemplateRenderer] getRenderedTemplateHtml Error while rendering the template com.atlassian.plugins.atlassian-nav-links-plugin:rotp-menu:navlinks.templates.appswitcher.switcher.soy
com.atlassian.confluence.renderer.template.TemplateRenderingException: Unable to compile Soy templates at: com.atlassian.plugins.atlassian-nav-links-plugin:rotp-menuDiagnosisCause
Plugin cache is corrupted
Resolution
Shutdown Confluence
Ensure the user running Confluence has full read/write privileges to the confluence-home directory.
Remove the following directories
⚠️ This will remove the plugin cache files only and will not permanently remove any plugins. These directories will be recreated during the next Confluence startup. However, some third-party plugins may store metadata in these directories, so we recommend creating a temporary backup of the directories.
<confluence-home>/bundled-plugins<confluence-home>/plugins-cache<confluence-home>/plugins-osgi-cache<confluence-home>/plugins-temp<confluence-home>/bundled-plugins_language
Start Confluence
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