Unable to access Bitbucket Server during installation
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
New Bitbucket Server Installation. When Bitbucket Server is started, unable to access it from the browser.
The following appears in the localhost.<date>.log:
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Jan 09, 2013 10:55:09 AM org.apache.catalina.core.ApplicationContext log
INFO: No Spring WebApplicationInitializer types detected on classpath
Jan 09, 2013 10:55:09 AM org.apache.catalina.core.StandardContext listenerStart
SEVERE: Error configuring application listener of class com.atlassian.bitbucket.internal.logback.web.LogbackConfigListener
java.lang.ClassNotFoundException: com.atlassian.bitbucket.internal.logback.web.LogbackConfigListener
at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1714)
at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1559)
at org.apache.catalina.core.DefaultInstanceManager.loadClass(DefaultInstanceManager.java:532)
Cause
Due to file path character limitation, Bitbucket Server files are not extracted successfully from the compressed file. Some files are missing such as BITBUCKET_INSTALL/atlassian-bitbucket/WEB-INF/classes/com.atlassian.bitbucket/internal/johnson: HomeApplicationEventCheck.class
Resolution
Extract the compressed file from the command line.
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