Projects disappear on upgrade due to an incompatibility with the Bitbucket Server Project Categories plugin
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Projects disappear upon upgrade to any version. The following appears in the atlassian-bitbucket.log:
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2013-11-22 09:50:20,747 ERROR [ThreadPoolAsyncTaskExecutor::Thread 5] c.a.a.o.ActiveObjectsServiceFactory Didn't find any configuration service for bundle de.communardo.plugin.bitbucket-project-categories nor any entities scanning for default AO packages.
2013-11-22 09:50:20,775 WARN [ThreadPoolAsyncTaskExecutor::Thread 5] c.a.s.a.i.ActiveObjectsInitializer Error initializing plugin
com.atlassian.plugin.PluginException: Didn't find any configuration service for bundle de.communardo.plugin.bitbucket-project-categories nor any entities scanning for default AO packages.
...
Caused by: com.atlassian.activeobjects.osgi.NoServicesFoundException: Was expecting one service reference for interface <com.atlassian.activeobjects.config.ActiveObjectsConfiguration> and filter <(com.atlassian.plugin.key=de.communardo.plugin.bitbucket-project-categories)>. Got null ! You should check whether an ActiveObjectsPluginException was thrown at startup. It will give you more information about potential errors in the <ao> module in your atlassian-plugin.xml.
... 123 common frames omitted
Cause
The Bitbucket Server Project Categories plugin is not compatible with the upgraded version of Bitbucket Server.
Resolution
Upgrade Bitbucket Server Project Categories plugin to the latest compatible version. If no such version exists, disable the plugin.
This plugin is from a third-party vendor and Atlassian has no control over its development.
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