HTTP 500 error when navigating to a file
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When navigating to a specific file Bitbucket Server throws a 500 error and the following appears in the atlassian-bitbucket.log:
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2015-04-30 10:21:14,635 ERROR [http-nio-7990-exec-7] @13I6IJGx621x53279x0 10.4.120.71 "GET /mvc/error500 HTTP/1.1" c.a.s.i.web.ErrorPageController There was an unhandled exception loading [/projects/PROJECT/repos/REPOSITORYSLUG/browse/File]
org.springframework.web.util.NestedServletException: Request processing failed; nested exception is com.google.template.soy.tofu.SoyTofuException: When evaluating "getWebItems('bitbucket.repository.nav', ['repository': $repository])": While computing function "getWebItems('bitbucket.repository.nav', ['repository': $repository])": null value
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:978) ~[FrameworkServlet.class:4.1.1.RELEASE]
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25) ~[na:na]
at com.atlassian.bitbucket.internal.spring.security.Bitbucket ServerAuthenticationFilter.doFilter(Bitbucket ServerAuthenticationFilter.java:111) ~[Bitbucket ServerAuthenticationFilter.class:na]
at com.atlassian.bitbucket.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doInsideSpringSecurityChain(BeforeLoginPluginAuthenticationFilter.java:111) ~[BeforeLoginPluginAuthenticationFilter.class:na]
at com.atlassian.bitbucket.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:77) ~[BeforeLoginPluginAuthenticationFilter.class:na]
at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100) ~[TrustedApplicationsFilter.class:na]
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79) ~[na:na]
at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100) ~[TrustedApplicationsFilter.class:na]
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79) ~[na:na]
at com.atlassian.analytics.client.filter.DefaultAnalyticsFilter.doFilter(DefaultAnalyticsFilter.java:32) ~[na:na]
at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) ~[na:na]
at com.atlassian.bitbucket.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doBeforeBeforeLoginFilters(BeforeLoginPluginAuthenticationFilter.java:89) ~[BeforeLoginPluginAuthenticationFilter.class:na]
at com.atlassian.bitbucket.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:75) ~[BeforeLoginPluginAuthenticationFilter.class:na]
at com.atlassian.bitbucket.internal.request.DefaultRequestManager.doAsRequest(DefaultRequestManager.java:85) ~[DefaultRequestManager.class:na]
at com.atlassian.bitbucket.internal.hazelcast.ConfigurableWebFilter.doFilter(ConfigurableWebFilter.java:38) ~[ConfigurableWebFilter.class:na]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) [na:1.7.0_45]
at java.lang.Thread.run(Thread.java:744) [na:1.7.0_45]
... 215 frames trimmed
Caused by: com.google.template.soy.tofu.SoyTofuException: When evaluating "getWebItems('bitbucket.repository.nav', ['repository': $repository])": While computing function "getWebItems('bitbucket.repository.nav', ['repository': $repository])": null value
Cause
This is likely caused by an unsupported third-party add-on. Specifically, it has been observed that the ReadMe Parser plugin may cause this when anonymously accessing a file.
Resolution
Disable the unsupported third-party add-on
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