Faulting application name: elasticsearch-service-x64.exe, version: 1.0.15.0, time stamp: 0x51543b9d

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Summary

This behaviour has been observed in Bitbucket Server 4.9.1 for Windows.

Problem

When stopping the ElasticSearch service in Windows the following error event happens in the Event Viewer > Windows Logs > Application :

(Auto-migrated image: description temporarily unavailable)

This is the message content:

Full log message

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 Log Name: Application Source: Application Error Date: 9/28/2016 4:39:56 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: WIN-DSFBT2B85HD Description: Faulting application name: elasticsearch-service-x64.exe, version: 1.0.15.0, time stamp: 0x51543b9d Faulting module name: jvm.dll, version: 25.71.0.1, time stamp: 0x576af213 Exception code: 0xc0000005 Fault offset: 0x0000000000216aa8 Faulting process id: 0xff4 Faulting application start time: 0x01d219a2d17fe7a1 Faulting application path: C:\Atlassian\Bitbucket\4.9.1\elasticsearch\bin\elasticsearch-service-x64.exe Faulting module path: C:\Atlassian\Bitbucket\4.9.1\jre\bin\server\jvm.dll Report Id: 2fc99e28-859a-11e6-8145-0ac60d2ff075 Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2016-09-28T16:39:56.000000000Z" /> <EventRecordID>9189</EventRecordID> <Channel>Application</Channel> <Computer>WIN-DSFBT2B85HD</Computer> <Security /> </System> <EventData> <Data>elasticsearch-service-x64.exe</Data> <Data>1.0.15.0</Data> <Data>51543b9d</Data> <Data>jvm.dll</Data> <Data>25.71.0.1</Data> <Data>576af213</Data> <Data>c0000005</Data> <Data>0000000000216aa8</Data> <Data>ff4</Data> <Data>01d219a2d17fe7a1</Data> <Data>C:\Atlassian\Bitbucket\4.9.1\elasticsearch\bin\elasticsearch-service-x64.exe</Data> <Data>C:\Atlassian\Bitbucket\4.9.1\jre\bin\server\jvm.dll</Data> <Data>2fc99e28-859a-11e6-8145-0ac60d2ff075</Data> <Data> </Data> <Data> </Data> </EventData> </Event>

Diagnosis

Environment

  • OS: Windows (in the test happened on Windows Server 2012 R2)

  • Bitbucket server 4.9.1 installed using the installer and using all the default options.

  • Java verison 1.8.0_102-b14. The Java version used is the JRE bundled in Bitbucket but the same issue occurs with different java version downloaded from Oracle website and installed on the server.

  • The issue was seen for Elastic version 5.2.2 as per bug

Cause

The issue is caused by a probable bug in the Java Virtual Machine.

There is an existing bug for Elastic Search filed at https://github.com/elastic/elasticsearch/issues/15889 for this exact issue.

Solution

Workaround

There is no workaround available at the moment for this behaviour being something external from Bitbucket.

The search functionalities are not affected by this issue so the error is to be considered harmless.

Updated on April 8, 2025

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