Could not retrieve SSO Configuration when integrating Bitbucket Server with Crowd
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Crowd integration with Bitbucket Server is not working properly.
The following appears in the atlassian-bitbucket.log:
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2014-10-10 14:00:00,000 DEBUG [ajp-bio-9014-exec-6] 895x37x1 127.0.0.1 "GET /rest/capabilities HTTP/1.1" c.a.s.p.a.c.i.CachingRetryingSupplier Failed to retrieve the value (Could not retrieve SSO Configuration (
{1})), not retrying before Tue Sep 23 14:55:23 EDT 2014
2014-10-10 14:00:00,001 DEBUG [ajp-bio-9014-exec-6] 895x37x1 127.0.0.1 "GET /rest/capabilities HTTP/1.1" c.a.s.p.a.c.i.CrowdSsoAuthenticationHandler Skipping Crowd SSO as it is not enabled
Cause
Crowd URL may have been mistakenly configured (e.g. http://localhost:8095/crowd/services/).
Resolution
Adjust Crowd URL according to Connect Bitbucket to Crowd: http://localhost:8095/crowd
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