Cannot Login to Bitbucket Server Using External User Account After Moving JIRA/Crowd Server
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
After having moved the JIRA or Crowd user server in the network, users are unable to log into Bitbucket Server using external accounts. When trying to reset your user password, the following error is reported on screen:
Your account details are read-only.
Please contact your administrator to change your password.
Resolution
Try the workaround to reset admin users password. If that does not help, follow the steps below:
Stop Bitbucket Server.
Ensure you have a complete database and BITBUCKET_HOME backup.
Run the following query on your Bitbucket Server database:
1
update cwd_directory set active='T' where id=32769;This will enable internal user directory and allow you to log into the application as an admin and update the user directory related configuration via the UI.
4. Restart Bitbucket Server.
Was this helpful?