Bitbucket Server reports "No row with the given identifier exists" error
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Various operations are failing, for example:
logging it to Bitbucket Server
deleting users
The following appears in the atlassian-bitbucket.log
1
No row with the given identifier existsCause
In the past, this has been caused by one of the following:
Database corruption
Add ons behaviour
Resolution
This is the list of steps to be performed to address this issue (in order of increasing impact for the end users)
Disable the add ons by using the Safe Mode option unless a precise add on can be identified as the root cause of the issue
Restart Bitbucket Server
Restore from a previous backup
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