Bitbucket Server: Cannot create a local group and get an Internal Server Error (500)
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Bitbucket Server is connected to AD/LDAP with the "Read Only, with Local Groups" option enabled and when creating a local group (in internal directory) it fails with Internal Server Error (500)
Diagnosis
You will see an error in atlassian-bitbucket.log related to connecting other user directories to AD/LDAP. Following are example scenarios. Please note errors are not limited to below.
1
[LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A8, comment: AcceptSecurityContext error, data 532, v1db1]; nested exception is javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A8, comment: AcceptSecurityContext error, data 532, v1db1] FILL IN LOGor
1
2
com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.NameNotFoundException: [LDAP: error code 32 - 0000208D: NameErr: DSID-03100238, problem 2001 (NO_OBJECT), data 0, best match of:
'OU=Some Users,DC=mycomp,DC=co,DC=au'Resolution
Fix the connection issues in other user directory configurations. Refer here for troubleshooting common LDAP related issues.
Was this helpful?